Booking and Payment:

• To book a tour, a non-refundable deposit of 20% of the total tour cost is required.
• Full payment must be made 10 weeks before the tour date.
• Accepted payment methods: Bank Transfer.

Cancellation Policy:

Cancellation by Client: If you need to cancel your holiday for any reason, please note that the deposit will be retained. To cancel a confirmed booking, the person who made the booking must send us written confirmation.

Cancellation charges depend on the notice given before the start of the holiday:

1. 1. Cancellations made 10-4 weeks before the tour start date: Customers will receive a 90% refund, minus a £50 administration fee plus any additional costs incurred due to pre-bookings such as ferries, tours, etc.
   2. Cancellations made 4 -2 weeks before the tour: Customers will receive a 75% refund, minus a £50 administration fee plus any additional costs incurred due to pre-booking such as ferries, tours, etc.
   3. Cancellations made less than 2 weeks before the tour: No refunds will be issued. This includes no-shows and cancellations made on the day of the tour.
   4. Changes to Bookings: Changes to booking dates are subject to availability and may incur additional charges.

• Cancellation by First Escapes Scotland: If we cancel the tour due to unforeseen circumstances, a full refund will be provided, including all pre-booking costs.
• While First Escapes Scotland shall do everything reasonably possible to provide your tour itinerary and/or services as planned, we reserve the right to alter itineraries, guide or transport

Force Majeure: 

We will not be liable if we are prevented from fulfilling our contractual obligations due to events beyond our control. These events may include, but are not limited to:

• War

• Terrorist activity or threats

• Civil commotion or riots

• Actions by governmental or public authorities

• Industrial disputes

• Collapse of buildings, fire, explosion, or accidents

• Traffic or road conditions, or road closures

• Technical or mechanical breakdown

• Adverse weather conditions

• Natural disasters

In such cases, we will attempt to reschedule or provide a partial refund.

Health and Safety

1. Pre-Tour Health Requirements:
   • Guests must inform us of any health conditions, disabilities, or special needs prior to the tour. We will make reasonable accommodations but cannot guarantee full accessibility.
2. Emergency Procedures:
   • In case of medical emergencies, guests should have their own health insurance and be prepared to cover any emergency medical expenses.
3. Health and Safety Compliance:
   • We adhere to all local health and safety regulations. Tours may be adjusted or cancelled in response to health advisories or government regulations.

1. First Aid Preparedness:

• First aid kits are carried in our vehicles. Please notify the guide immediately in the event of any health concerns during the tour.

1. Personal Health Responsibility:
   • Guests should bring any necessary medications and health supplies they require.

1. Weather Preparedness:

• Scottish Weather Note: Scotland’s weather can be unpredictable and can change rapidly. Be prepared for all conditions by dressing in layers and having waterproof gear on hand. Even in summer, it can be chilly and wet.

1. Mobility and Accessibility:
   • While we strive to accommodate all guests, some tours may involve walking on uneven surfaces, climbing stairs, or other activities that may not be suitable for all individuals. Please discuss any mobility concerns with us prior to booking.

1. Child Safety:
   • If you are traveling with children, ensure they are supervised at all times and follow the safety instructions provided by the tour guide.

Environmental Responsibility:

• Guests are encouraged to respect local wildlife and natural environments by following the Leave No Trace principles. Dispose of litter responsibly and avoid disturbing wildlife.

Travel Insurance:

• It is highly recommended that guests purchase comprehensive travel insurance to cover any unforeseen circumstances, including trip cancellations, medical emergencies, and loss of personal belongings. This ensures peace of mind and financial protection during your travels.

 

Liability and Insurance:

• We are not liable for any injuries, losses, or damages during the tour.
• It is advisable to have personal travel insurance that covers health, accidents, and loss of personal belongings.
• Our liability is limited to the maximum extent permitted by law.
• Luggage is carried free of charge but at the passenger’s own risk. Passengers are responsible for ensuring their luggage is fit for travel, sturdy, and waterproof.

Luggage dimension restrictions:

For your comfort and safety, and the luggage capacity of the vehicle, we have specific restrictions on luggage dimensions for a maximum of 4 passengers. Each Guest is permitted to bring:

• One suitcase with maximum dimensions of 65 x 42 x 10 cm and a     maximum weight of 18 kg.
• One small carry-on bag with maximum dimensions of 40 x 20 x 25 cm.

Conduct:

• Guests are kindly encouraged to follow the tour guide’s instructions and to be mindful and respectful, particularly at locations like war memorials and ancient sites, which hold great historical and cultural significance.

Modifications:

• Changes to the tour itinerary can be made with 14 days’ notice, subject to availability.
• An additional charge may apply for modifications. We reserve the right to modify the itinerary if necessary due to unforeseen circumstances.

 

Complaints Procedure:

• Submitting a Complaint: If you have any concerns or complaints about the tour or our services, please contact us within 7 days of the tour date. Complaints can be submitted via email to info@firstescapes-scotland.co.uk or by writing to First Escapes Scotland, 44 Cowdenhead Crescent, Armadale, Bathgate, EH48 3EE.
• Investigation: We will acknowledge receipt of your complaint within 7 business days of receipt of the complaint, and aim to resolve the issue promptly. We may need to contact you for further information.
• Resolution: After investigating your complaint, we will provide a response within 28 days of the complaint date. If you are not satisfied with the resolution, you may request a review by a senior member of our team.